Environment of Excellence: The Patient Perspective  

Download the CHES 2014 Final Program Here!

09:00-14:00 The Great CHES Golf Game
Bus time to be Determined
18:30-21:00 Opening Reception - Sponsored by Class 1 Inc.
07:00-08:30 Breakfast - Sponsored by Siemens
08:30-09:00 Opening Ceremonies
08:30-16:00 Student Program
09:00-9:45 KEYNOTE ADDRESS - Sponsored by Honeywell
  Hélène Campbell
HeleneCampbell Hélène Campbell is the young woman behind what is now known as the Hélène Effect:  making things happen through the power of her magnetic personality, her unbridled enthusiasm, her limitless optimism, her passion and iron will.  Hélène is a very grateful and feisty double lung transplant recipient and the spokesperson for the Give2Live Foundation.

Having always loved connecting with people, her journey through disease, surgery and recovery launched her into the spotlight as she harnessed the power of social media and imprinted herself into the hearts and minds of Canadians and people all over the world.  Her continued advocacy for the cause of organ and tissue donation triggered an unprecedented rise in registration to donor lists in Canada and the USA.

Hélène has caught the attention of leaders and celebrities across Canada and abroad, and she is continuing to be recognized for her courage, strength and incredible spirit.  Her passion for the cause dear to her – organ and tissue donation – and the ideals and principles she lives by –   be grateful, live passionately and seek out those with tenacity – have made her a sought after speaker.  Her recent speaking engagements include: We Day Ottawa 2013, the 2013 Breath! Gala, 2013 Ontario Hospital Association Organ & Tissue Donation Conference, E-Health 2013 Conference, 2013 National Health Leadership Conference, 2013 Canada Day Noon Show, and the 2013 Ontario Hospital Foundation Feature Breakfast .

The general consensus is clear:  Hélène’s passion is contagious and no one is immune to her energy and strength. To listen to Hélène makes you feel like taking on the world.  The feedback from her recent speaking events is unanimously positive.
09:45-10:45 PLENARY SESSION - TRACK 1 - Sponsored by Stantec
Track 1: Human Factors Engineering in the Facility Design Process: Impact on Human Health
  Dr. Elizabeth Bryce, Regional Medical Director - Infection Prevention and Control, Vancouver Coastal Health, Vancouver, BC
Ian Clearie, Director - Facilities Maintenance & Operations, Fraser Health, Vancouver Coastal Health, Vancouver, BC
  Human Factors Engineering is a relatively new discipline that examines the way humans interact with the work environment, technology, tools, and processes with the ultimate goals of optimizing efficiency, effectiveness, and safety.  It is an ideal science to interact with Infection Prevention and Control and Facility Maintenance and Planning because it combines the content expertise from all three disciplines to ensure that facilities are designed to not only meet workplace requirements but to  enhance quality and safety for both patients and staff.  Key principles of Human Factors Engineering will be explained and examples will be provided to specifically illustrate how the science can be applied to the clinical setting.
10:45-11:15 Break in the Exhibit Hall - Sponsored by Accutech Security
11:15-12:00 2 CONCURRENT TRACKS - 2A & 2B
Track 2A: Endearing Healing Garden
  Bernard Tong, BA, B Arch, AAA, MAPM, Project Manager, Capital Management, Alberta Health Services, Edmonton, AB
Susan Carr, Chair, 50th Anniversary Committee, Cross Cancer Institute Volunteer Association, Edmonton, AB
Kristin Grimard,  BEnvD MLA AALA CSLA, Landscape Architect, EDA Collaborative Inc., Edmonton, AB

Presentation: Part 1
Presentation: Part 2

This is a presentation of a Healing Garden conceived by volunteers who have cancer or been affected by cancer, for cancer patients and their families, visitors and staff when they journey through cancer at the Cross Cancer Institute in Edmonton, Alberta. The Healing Garden is a unique legacy project built with dinated funds to commemorate the 50th Anniversary of the Cross Cancer Institute Volunteer Association.

Track 2B: Shaping Buildings to Improve the Patient Experience
  Brock MarshallDirector of Engineering and Facilities, The Ottawa Hospital, Ottawa, ON
Joanne Read, Senior Director, AmbCare/Eye Care/Support Services, The Ottawa Hospital, Ottawa, ON


Our Canadian healthcare budgets are continuously under strain with limited funds for capital improvements. Deferred maintenance is on the rise and many healthcare organizations find they are only able to address high priority projects.

There have been a number of studies that link the physical environment of a hospital to patient outcomes. Evaluating this link has become an important factor in prioritizing facility upgrades and greening initiatives at TOH.
So, how do you prioritize projects and greening initiatives and demonstrate that they support improving patient outcomes? This presentation will provide an overview of the methodology used at TOH to evaluating and prioritizing facility renewal projects, and how we determine the effect on patients. Examples of projects that have been implemented will be discussed as well as how they link to patient outcomes.

12:00-12:45 2 CONCURRENT TRACKS - 3A & 3B
Track 3A: Waypoint Centre for Mental Health Care - Challenges and Outcomes
  Robert Savage, Vice-President, Redevelopment, Waypoint Centre for Mental Health Care, Penetanguishene, ON
Saeid Izadpanah, P. Eng M.Sc. LEED, AP BC+C, Senior Associate, Stantec, Toronto, ON
Francesco Nardone, LEED AP BD+C, Electrical Consultant, Stantec, Toronto, ON

  The presentation illustrates the expansion of the existing Waypoint mental health facility located in
Penetanguishene, ON, its challenges and the enhanced client experience in the new facility.
Waypoint Centre for Mental Health Care is a 350,000 square foot psychiatric hospital built on the
hospital's existing site. Waypoint is the only provider of maximum security forensic hospital services for
clients served by both the mental health and justice systems. The new facility consolidated Waypoint
into a more efficient, integrated campus.
The building systems have been designed to provide the highest level of flexibility and redundancy and
to ensure continuity of service. A critical part of the project was the integration between existing
services and systems (i.e. low voltage systems) with new ones. The existing buildings are connected to
the new ones so that Waypoint is operated seamlessly.
 Track 3B: Lean, Clean, and Green: How Humber River Regional Medical Center is Automating the Age-Old Challenge of Waste, Soiled Linen and Recyclable Collection and Transport
  Terry Sim, Director of Planning, Humber River Regional Hospital, Toronto, ON
Harry Pliskin, President, TransVac Solutions, Denver, CO

This presentation examines Humber River Regional Hospital’s decision to install an automated solution for collecting and transporting soiled linen, waste and recycling. The session examines problems with traditional, more manual methods of collecting, storing and transporting waste and linen. The common approaches can be a major source of expense, inefficiency, worker injury and an infection risk. The advantages of automation relative to cost savings, operational efficiency, space savings and infection control will be reviewed.

This session enables attendees to:

- To identify the five major problems associated with traditional, more manual methods of collecting, storing and transporting waste, soiled linen and recyclables in a healthcare setting
- Describe how soiled linen is an infection control risk for hospitals using storage or collection rooms as part of its handling processes
- Assess the advantages of automation in the collection and transportation of soiled linen, waste and recyclables in a hospital.
- Underway the reasons why Humber River selected an automated solution over traditional waste and linen handling methods.

 12:45-13:45  Lunch in Exhibit Hall - Sponsored by Klenzoid Canada Inc.
 13:45-15:30  Exhibit Hall Open
 14:30-15:15  PLENARY SESSION - TRACK 4
Track 4: Embedding The Patient Perspective
  Eleanor Rivoire, Executive Vice-President, Clinical Administration, Professional Practice & Chief Nursing Executive, Kingston General Hospital, Kingston, ON
  Patient engagement is described as the recent and most disrupt force of change within health care.  While patient and family centred care and partnering with patients might seem obvious, and particularly to direct care providers, embedding the patient perspective into care and service planning is essential for all who support patient care, support services and the overall patient experience. Every individual within health care needs to be sensitive to how they can model patient centred leadership and meaningfully embed the patient perspective into planning and work design.  This presentation will provide an overview of the experience of one acute care academic hospital with patient engagement and patient centred leadership, and how embedding the patient perspective into all planning and decision making has led to improvements in care, quality and service.
15:15-16:00  PLENARY SESSION - TRACK 5
Track 5:  New CSA Standards for Infection Control - HVAC & Plumbing
  Richard DixonPresident, R & C Consulting Ltd., Vancouver, BC

  The Canadian Standards Association (CSA) is going through a process in 2014 and 2015 in revising its key healthcare standards Facilities – Planning, Design and Construction Z8000, Plumbing Z317.1 and HVAC Z317.2.  Plus CSA is pleased to announce a new standard will start development Z317.14 Wayfinding.  Our Canadian healthcare facilities are extremely complex to build then maintain.  The entire family of CSA healthcare standards thus supports the form and function relationship of this process and most importantly provides a detailed safety element to patients, staff and visitors.  Attend this session and be a part of the CSA change process.
 16:00-17:00 "Happy Hour" in Exhibit Hall - Sponsored by Trane
 18:00-19:00 President's Reception - Sponsored by Tremco
 19:00-23:00 Gala Banquet - Sponsored by Johnson Controls
  Banquet Entertainment  -   Sponsored by Chem Aqua
 07:00-08:30 Breakfast - Sponsored by CSA Group
 08:30-09:30 PLENARY SESSION - TRACK 6
TRACK 6: Legionnaires' Disease: Past, Present and Future
  Janet Stout, PhD, Microbiologist, Director, Special Pathogens Laboratory, Pittburgh, PA
Ted Kusz, BSc, VP and Sales Manager, Klenzoid Canada, Mississauga, ON

  Controlling Legionella in hospital water systems is key to reducing the risk of hospital-acquired Legionnaires’ disease. ASHRAE is poised to pass the first national standard in the U.S. Some Canadian jurisdictions have passed new laws requiring compliance with care criteria. Facility directors now face increased responsibility to protect patients and avoid legal risk. A proactive and team approach is recommended that includes conducting a facility-wide risk assessment and developing a water safety plan.
 09:30-10:15 CHES National Annual General Meeting
 10:15-10:45 Refreshment Break in the Exhibit Hall / CHES Maritime Chapter AGM - Sponsored by Ecosystem
 10:45-11:30 2 CONCURRENT TRACKS - 7A & 7B 
 TRACK 7A: Blueprint for a Safe and Successful Project
  Farha Kassam, Infection Control Practitioner, University Health Network, Toronto Western Hospital, Toronto ON

  Equally important to the visual environmental experience of the patient are those environmental elements that the patient cannot see: the design features that keep them safe. This presentation will focus on the importance of knowledgeable infection prevention and control input during the critical pre-planning and design discussions of healthcare facility new construction as well as older building renovation. Specific examples of what can go wrong when the right people are not at the table will be discussed as well as how to avoid these pitfalls.
 TRACK 7B: Effective Climate Control for Hospital Operating Rooms - Sponsored by Shift Energy
  Art Doramajian, P. Eng., M.Eng., Senior Engineer, EI Solutions Inc., Laval, QC
John Gowing, Sales Engineer, EI Solutions Inc., Burlington, ON


Controlling humidity in hospitals is obviously important but the fear of mold and bacteria is not what is truly driving the requirement for dehumidification equipment.  Surgeons are demanding cooler, drier operating room conditions.  Hospital administration has prioritized indoor environmental conditions not just for the safety of the patient, but also to improve the efficiency and quality of work life for the surgeon. The key is to select the most efficient climate control technologies.

Exhibit Hall
Lunch in the Exhibit Hall / Draw Prizes
 - Sponsored by Thermogenics
 13:30-14:15  2 CONCURRENT TRACKS - 8A & 8B
 TRACK 8A: C-Diff, MRSA and VRE Disinfection Using Software-Driven Ultraviolet Technology
  Normand Brais, P. Eng., Ph. D., President, Sanuvox Technologies, St-Laurent, QC
  Ultraviolet Germicidal Irradiation (UVGI) has been widely accepted for over 50 years and recognized as a superior alternative to chemicals for the disinfection of drinking water. UVGI is today a well mastered cost effective disinfection technology that unlike antibiotics does not create any new resistant strains and as such creates no undesirable side effect. It has proven capable of deactivating all kinds of microorganisms by dimerization of the thymine pairs of their DNA or RNA. This paper explains and demystifies the fundamentals behind a new generation of software-driven smart automated UVGI devices and how they could be used to complete the sterilization process of operating rooms, patient rooms and hospital bathrooms. Automated systems have been widely adopted in other areas of healthcare to mitigate human errors. When commenting on the future of nosocomial infection control in 1998, Dr Robert Weinstein wrote: “Given the choice of improving technology or improving human behavior, technology is the better choice.
TRACK 8B: Pressurized Steam Humidification Design Considerations With Focus on Healthcare
  Philip Lilja, Product Manager, DriSteem Corporation, Eden Prairie, MN

  Whether applying humidification for the first time or considering a change to an existing humidification system, this session covers the design considerations needed for a successful implementation. Focus will be on pressurized steam humidification systems in health care facilities. Learn why humidification is important, how much humidification is required, and what types of products are available. In addition, learn common installation and/or operational problems that occur and how to resolve them.
 14:15-15:00  2 CONCURRENT TRACKS - 9A & 9B
 TRACK 9A: Maintaining the Environment of Excellence in Healthcare Facilities - An Infection and Control Perspective
  David Leblanc, P. Eng., Engineer, Infrastructure Management, Nova Scotia Department of Health and Wellness, Halifax, NS
Suzanne Rhodenizer Rose, RN, BScN, MHS, CIC, Director, Quality, Patient Safety and Infection Prevention Control Nova Scotia (IPCNS), Nova Scotia Department of Health and Wellness, Halifax, NS
Kim Allain, RN, BScN, MHS, CIC, Provincial Infection Control Consultant, IPCNS, Nova Scotia Department of Health and Wellness, Halifax, NS

  An environment of excellence includes one that protects patient safety.  A core concept in keeping patients safe is the prevention and control of healthcare-associated infections (HAIs).  With aging infrastructure, prioritizing maintenance and repair projects with a patient safety lens can be difficult to quantify.   Existing organizations need to consider a systematic, proactive approach for the evaluation of their infrastructure condition which may contribute to the risk of HAIs.  This presentation will discuss the impact of HAI’s in Canada, the creation and implementation of an evaluation tool which can inform the prioritization of these risks, and the lessons learned.
 TRACK 9B: The importance of ventilation and pressurization controls for critical healthcare applications.
  Don MacDonald, Canadian General Manager, Phoenix Controls, Acton, MA

  Infection control in hospitals is critical not only for patient recovery but also staff and visitors within the facility.  This session will look at the challenges and impact of poor ventilation controls in healthcare facilities and will identify how to achieve and maintain ventilation and pressurization.  We will look at critical spaces that require accurate environmental control and the design applications for spaces such as operating rooms, airborne infectious isolation rooms, protective environments, pharmacies as well as patient rooms.  Alternatives to traditional design will be presented with emphasis on proper ventilation rates, maintaining sterile zones and room pressurization. The presentation will explain how control sequences and technologies can improve patient experience while generating energy savings and achieving operational efficiency.
 15:00-15:30 Refreshment Break 
 15:30-16:30 PLENARY SESSION - TRACK 10
 TRACK 10: "Lessons Learned"
  Craig Doerksen, Divisional Director, Health Sciences Centre, Winnipeg, MB
Roger Holliss, Director of Engineering and Biomedical Services, St. Mary's General Hospital, Kitchener, ON
JJ Knott
, Director, Plant Operations, Norfolk General Hospital, Simcoe, ON
Mitch Weimer, Director, Plant Services & Operations, Fraser Health Authority, New Westminster, BC
  The closing event will be a dynamic, interactive, informative and fun panel discussion summarizing the key lessons learned from CHES 2014.  This is your chance to hear our experts perspective, and to discuss the practical implementation, of key ideas presented at this year's conference with recognized leaders in our field from across the country.   Take in the closing session to take away a “to do” list such that you can start to implement the many ideas you will discover during the conference.  This session will ensure that all attendees can make plans to transform your stay in Saint John into positive actions that will enhance the patient experience in your own building.
16:30-17:00 Closing Ceremonies